SHIPPING + RETURNS

All items will be processed within 2-5 business days. 

Pre-ordered items will be processed within 7-14 business days.

Online orders are sent during business hours between Monday and Friday.
Purchases made on weekends and public holidays will be processed on the following business days.
 
Please note that your order will only be shipped once payment and delivery details have been approved.

DOMESTIC ORDERS

COAT uses Australia Post service for domestic delivery.

We are not responsible for lost or stolen goods or any delay in postage. 

INTERNATIONAL ORDERS

COAT uses Australia Post Air Mail Track and Pack service for international delivery.

The customer must be responsible for any import duties or taxes applicable on the international parcel.

No refund on international orders

Depending on Country International shipping may vary. Estimated price is $20-40 

We are not responsible for lost or stolen goods or any delay in postage. 

REFUNDS & EXCHANGES

Please note we do not accept or offer refunds on all orders made through AFTER PAY. We will only offer a direct exchange for another item if your purchase is through AFTER PAY. 

All other sales if you are not satisfied with your COAT garment/s you can send them back for a full refund or exchange within 7 days. No exchange on sale items.

If you request a refund, the purchase price (excluding shipping price) will be returned to the original payment method. Returned items will only be accepted if they are in their original condition. Items will not be accepted if they have been worn, altered, damaged or washed. 

Items must be in their original packaging with all tags attached.

Returns must be posted with registered Australia Post. COAT does not cover return postage. 

We will contact you once your product is received and exchange/refund is processed. 

Returned items must be addressed to:

COAT  (Jemma M Thomas)

ATT: COAT Returns

403/241 Flinders Lane

Melbourne VIC 3000